Refund & Return Policy

Refund & Return Policy

At My Joe Collections, we want you to love every purchase. If for any reason you are not satisfied, our refund and return policy ensures a smooth and fair process.

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Returns

  • Items may be returned within 7 days of delivery.

  • Products must be unused, unworn, and in original packaging.

  • Customers are responsible for return shipping costs unless the item is faulty or damaged.

 

Refunds

  • Once your return is received and inspected, we will notify you of approval.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Shipping fees are non-refundable.

 

Exchanges

  • Exchanges are available for size, color, or style (subject to stock availability).

  • If the requested item is unavailable, a refund will be issued instead.

 

Important Notes

  • Sale items and discounted products may not be eligible for returns unless defective.

  • We reserve the right to refuse returns that do not meet our policy conditions